Can I change my order once it is completed?

If you would like to alter your order in any way, please ring 03 9882 2179 immediately after purchase during business hours EST or email via

The order may only be altered if it has not been dispatched.


Is all the Montebello stock available online?

At Montebello we are committed to providing exceptional customer service and quality products.

As we are updating our stock regularly, it is sometimes not possible to feature all our products online.

We endeavour to have an extensive range of what is available in our store available online.

If there is something, in particular, you would like to order, please call us on 03 9882 2179 during business hours EST.


How do I send gifts to several people?

Each gift order will need to be processed separately.

This will enable us to send the right gift to the right person.


Does Montebello offer gift wrapping?

The team at Montebello take pride in making sure that every gift is wrapped beautifully – we love making your order look extra special!

If you would like your gift to be wrapped in our signature paper and ribbon, please specify this in the prompt at the Checkout.

At the Checkout you can also add any special comments with regard to your gifts.


Can I purchase Gift Vouchers online?

At this stage you cannot purchase a Gift Voucher online, only instore. Please contact us during business hours on 03 9882 2179 (EST) and we will happily send your voucher free of charge.

Gift Vouchers cannot be redeemed online.


Why Is My Discount Code Not Working?

If you find your discount code is not working, please call us during business hours on 03 9882 2179 or email

Please note that your code is only able to be redeemed once, per person.

Your coupon code is not valid on Sale Items and will not work if there are sale items in your cart.