Terms & Conditions

Payment Options – Online Purchases

At present we offer payment using Paypal or Afterpay.

Paypal is a secure method of payment and does not require you to have a Paypal account to use.

Afterpay is a secure method of payment and does require you to have a Paypal account to use.

 

Refunds and Exchanges – Online Purchases

At Montebello Emporium we are committed to ensuring you are completely satisfied with your purchase.

We offer an exchange or refund on online purchases up to 14 days from the date of purchase.

Any goods returned to Montebello Emporium must be in as-new, resalable condition, and include the brand packaging.

A receipt/proof of purchase must be provided when returning the goods.

Online purchases can also be taken into our Camberwell store for the exchange/refund. Otherwise, you can return by mail by the following steps:

Please enclose your receipt and merchandise within 14 days of receipt of the goods, in a box and mail to:

 

Montebello Emporium

Rear 596 Burke Road

Camberwell, Victoria, 3124

 

Please return the product to us via registered mail and allow two weeks from the day you return your package for your account to be credited.

Customers will be responsible for shipping and handling charges.  All items must include brand packaging/swing tag tickets and be in as new, re-saleable condition.

Faulty products will be offered a refund as per any statutory regulations.

Please email a copy of your tracking number and advise the store of your return by emailing: sales@montebelloemporium.com.au

 

In-store Terms and Conditions of Purchase

We will gladly exchange or provide a store credit for full priced items within 7 days from the date of purchase for in-store purchases. Items must be unworn and in original condition with tags attached and the original receipt.

Store Credits are valid for 3 months and will not be extended if unused. 

Gift Vouchers are valid for 6 months. They will not be extended if unused. 

Credit notes and gift vouchers cannot be located if lost. Please hold onto yours! 

There are no returns or exchanges provided for sale and discounted items. 

We do not offer refunds for change of mind, fair wear and tear or items used beyond their purpose. 

Laybys are for valid 4 weeks and require a 25% Deposit. There is a 25% non-refundable cancellation fee. There are no exchanges, credits or refunds provided for items placed on layby. 

Loyalty points cannot be redeemed on laybys, sale items or VIP Days.  

Please retain your receipt for proof of purchase for any exchanges, credits or faulty queries.  

 

Montebello Emporium  In-Store VIP Program

Montebello Emporium offer’s an in-store VIP Loyalty Program for customers who make purchases in-store.

1 Loyalty Point is accumulated for every 1 Dollar spent in store.

25 Loyalty Points accumulate to 1 Dollar that is available to be redeemed on full priced purchases in-store.

Loyalty Points cannot be redeemed on layby purchases, sale items or VIP Days.

Please note that the VIP Loyalty Program is only available for purchases made in-store and is not available for purchases made online.

 

GST

All prices include a statutory 10% GST.

Stock Availability

We endeavour to have all our stock available at the time of order.

If for some unforeseen reason the item you purchased is not available, we will contact you to discuss your options.

Product Colors & Sizes

Every effort is made to ensure our product images reflect the items’ colour accurately.

As we stock many different brands, we have added a small fit description of each clothing item to assist you to select the correct size.

Website Images & Content

All the copy and images on this website are under copyright, all rights reserved and are the property of Montebello Emporium.

Please do not use any content from this website without the express permission from Montebello Emporium.

Privacy

Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you.

Montebello Emporium will not to sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from Montebello Emporium or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

By using the montebelloemporium.com.au site, you are consenting to the collection of information by Montebello Emporium.